Taking IT to the next level

We use human-assisted automation, auto-remediation, and AI to help small to midsize businesses save time and money with outsourced IT. Our clients typically have 10 to 250 workstations, and rely on their computers, network, and Internet for daily operations. Most of our clients have a specialized line of business application that they use to run their business and rely heavily on that software being operational. They represent a broad cross-section of industries and are located throughout the United States.

Hello

One of our main values is to deliver a world-class customer experience. We believe a customer-centric strategy is the best way to deliver world-class service, and it all starts with our real-time approach to delivering tech support.

The Fourth Industrial Revolution is empowering people to work smarter using robotics, AI, the Internet of Things, and more. We want to be the world’s #1 Real-Time Tech Support platform and help create a future with endless opportunities and possibilities for all our clients, partners, and employees.

Founding Team

Founder & CEO

Lou Pereira

Systems engineer and entrepreneur with over 20+ years of experience in the SMB market and IT Managed Services industry.

Founding Executive

Manny Rodrigues

IT Consultant and Project Manager with 20 years of experience helping clients and software development
teams succeed.

Product Manager

David Tran

Software engineer with 10 years of experience building disruptive technologies and applying automation to improve the lives of others.

Meet Ted

Chatbot

Ted

Hi, I'm Ted. Your AI powered personal assistant for tech support requests. I'm available 24/7 to help you from any device.